LCL Beauty Shipping Policy

LCL Beauty offers free shipping everywhere in the Continental United States. Unfortunately we cannot ship to International addresses, APO, FPO, or Post Office Boxes. Additionally we do not ship to Guam, Puerto Rico or the US Virgin Islands.

Shipping to Hawaii and Alaska require additional shipping and handling charges be applied. Please call and speak to one of our customer service specialists for details and shipping costs.

Important Note*: While shipping is free in the continental United States, any shipment that is refused from the carrier without first contacting LCL Beauty will be subject to a 25% restocking fee - though the fee may be more based on our cost for round-trip shipping.

LCL Beauty Return Policy

If for any reason you are not satisfied with your purchase, you can return it within 30 days of original purchase date to LCL Beauty or Salon Outfitters with no hassles. Your complete satisfaction is important to us.

To ensure this, LCL Beauty has a no-hassle return policy within 30 days from the original date of purchase. Please carefully read and follow the guidelines below for your return to ensure a prompt and full refund of your purchase price.

Important Note*: LCL Beauty strongly recommends you ship your return with insurance using a reputable carrier. If there is any damage to the item upon return, we reserve the right to refuse refund, or to asses a restocking/repair fee to be subtracted from your return amount. LCL Beauty will not be responsible for damage during return shipment. It is the responsibility of the sender to file a damage claim with their chosen carrier.

Any shipment that is refused from the carrier without first contacting LCL Beauty may be subject to a 25% restocking fee and/or our cost for shipping - whichever is greater.

If you have an item that for safety reasons cannot be repackaged, you may be charged a restocking fee to account for parts that cannot be reused. This includes but is not limited to:

• All Skintensify Brand Products (including gift packages)
• Diamond Microdermabrasion Tips
• Vacuum Filters
• Facial Massage Brushes
• Parts & accessory sales
• Microcurrent self-use mask & eyepads

If you have any questions, please contact our offices at the number below

After 30 days our merchandise falls under the LCL Beauty 1-year warranty terms and conditions.

Return Procedures

If you wish to return your merchandise within 30 days of your original date of purchase, simply follow the steps below:

Return Refund Requirements:

• Item must be in brand-new condition. If freight damage occurred during shipping you must call within 24 hours of receipt to notify LCL Beauty so we can follow up a claim with the shipping carrier
• Item must be returned in the original packaging. Save your original packaging after opening. LCL Beauty cannot offer a full refund without our original manufacturer packaging.

Steps to return an item:

1. Call one of our representatives at LCL Beauty to let us know you would like to return your item. Your representative will add you to the Returns Database and send you an LCL Beauty Return Authorization Form.
2. Speak with a representative to receive the LCL Beauty Return Authorization Form. This Form is mandatory for all returns.
3. Important Note: Returned items from customers not listed in the Returns Database, or without an official RMA Form will result in refusal of your shipment.
4. Print and fill out the return form and include this in the box with your return merchandise.
5. Place your like-new condition merchandise back in the original packaging and seal the box.
6. Place a note in the box with the reason you are returning the item, your full name, and your phone number.
7. Ship it back to LCL Beauty at the address below using the carrier of your choice (customer is responsible for all return shipping charges). We strongly recommend you put insurance on your return shipment as any damage during return shipping may incur a restocking fee.

Once LCL Beauty receives your return, we will open the box to ensure all parts are included and condition is like-new. Upon verification we will issue a 100% full refund of your purchase price. All refunds are applied to the same payment method used in the original purchase.

All freight damage must be reported to LCL Beauty within 24 hours. If damage is visible on delivery, please refuse shipment and contact us at (425) 388-9988 or email at support@LCLBeauty.com.

Skintensify Skin Care Line Returns Policy

Skin Care Product Return Policy
Due to strict safety and hygiene policies as well as the highly personal nature of the skin care products we sell, we are unable to accept any returns on skin care products purchased from LCL Beauty. 

Bottles Damaged in Shipping:
LCL Beauty strives to ensure properly sealed packaging when shipping our products however in rare instances, transit damage may occur. 

When your order arrives, immediately inspect each individual bottle for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however if damage occurred to the content(s) in your shipment, please contact us immediately at 425.388.9988.  Please provide the order information along with your email address and shipping zip code for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

When purchasing bulk quantities, please open each case to verify all individual bottles arrived safely and undamaged.  If you are unable to verify safe shipment, make sure a representative can do so for you.  After 48 hours from delivery date, we cannot accept any returns or exchanges for skin care products. 

Return Address & Contact Information

LCL Beauty
Attn: Returns Department
1106 Shuksan Way
Suite #100
Everett, WA 98203
USA

Contacting Us

If there are any questions regarding this return policy you may contact us using the information below.

support@LCLBeauty.com
425.388.9988